Excessive crowds, short tempers, and impossible demands are part of the Black Friday package for retail workers. But this particular customer’s attempt to return a long-dead TV pushed things to a new ...
BLUE ASH, Ohio (WKRC) - Video has been released showing a Target security guard hitting a shopper after she became aggressive. Karen Ivery racked up a more than $1,000 bill at the Blue Ash store last ...
Researchers at QUT have developed a new tool to measure customer aggression within the retail and services sectors. Published in Journal of Retailing and Consumer Services, the study, was the first of ...
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