It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...

Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...

Some companies want you back in the office now that COVID-19, social distancing, masking and other such from a few years ago are fading in our rear-view mirror. Several larger employers are telling ...