DULUTH, Minn. — A disgruntled cable customer who threatened to bomb the Charter Communications office in Duluth has pleaded guilty to a reduce charge in an agreement with prosecutors. The cable ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

PHILADELPHIA — For far too long, cable customers fumed as they waited in vain for the cable guy to show up. When he did come, sometimes it took multiple visits to fix outages. Some customers grappled ...