"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

When leaders avoid difficult conversations, trust erodes, goals drift and partnerships lose the alignment and accountability they need to succeed. Sooner or later, every collaboration is going to need ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

Think back to the last time you faced a conversation you were dreading. Chances are, you built it up in your mind until it felt monumental—only to lose your nerve at the last moment and avoid it ...