BT could face an investigation after its digital rollout left some vulnerable customers without access to a phone line.

A 15-year champion of consumer affairs, Yvette leads on telecoms content at Which?, helping consumers navigate the market and exposing bad practice. It's arguably the biggest social project since ...

Having undertaken trials of the service in pilots in the Salisbury and Mildenhall areas of the country, UK telco BT has begun the roll-out of its next-generation home phone service, Digital Voice, on ...