When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Twenty years ago, technologies were rigid, and the main goal of digital transformation engineers was to simplify it all so all the features fit into the new digital reality. Today, there are no ...

The convergence of the Internet of Things (IoT) with Business Process Management (BPM) is redefining how organisations operate by integrating real-time data from myriad connected devices into ...

Forbes contributors publish independent expert analyses and insights. You may be wondering what a 30-year old management theory has to do with what is happening in today’s AI world. My answer: A lot.

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

Whether you are a sales manager, analyst or CFO, you will have enquiries which will demand responses from your company. In fast-moving enterprises, these questions come about without warning, often ...