Nvidia’s Q3 fiscal 2026 earnings didn’t just mark another monster quarter, they marked a turning point. The company used its ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Navan, Inc. Class A (($NAVN)) has held its Q3 earnings call. Read on for the main highlights of the call. Navan’s Earnings Call Mixes Strong ...

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I discuss the hot trend of being able to ...

Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Alexander De Ridder Over ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop or smartphone, but over a traditional phone call. “AI is the most ...

Just over a year after Steam mandated developers disclose any use of artificial intelligence in the making of their games, the latest entry in the biggest video game franchise in the world has ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice | GoContact, a leading global customer experience technology provider, announced today the release of its latest AI-powered feature, Post-Call AI, for its ...