The subcontractor, Ericka Holland, was hired to answer questions about federal unemployment benefits amid a surge in claims because of the COVID-19 pandemic. However, Holland overrode fraud alerts on ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle ...

Call center workers in Pasay City have asked authorities to intervene in a dispute with their employer over a fire that hit ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A major customer experience firm ...

As a former Kaiser Permanente call-center employee, I found “Kaiser Clerks Paid More for Helping Less” (May 17) quite interesting. I worked in the Vallejo call center for nearly two years, primarily ...

MEXICO CITY (CN) — Originally from Mexico City, Carlos Castañeda crossed into the United States with his family when he was 16. He spent 10 years in Los Angeles, then 20 in Arkansas. He built himself ...

Artificial intelligence products with lifelike voices are being marketed to schedule or cancel medical visits, refill prescriptions, and help triage patients. Soon, many patients might initiate ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...