Chatbots will increasingly empower rather than replace call centre agents as more organisations come to grips with the limitations of the technology. That is according to Sami Ammous, Avaya’s ...

Recognising that stress and burnout are common in the workplace, and even more so within contact centre employees, collaboration and contact centre technologies provider Webex has unveiled AI-powered ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Amex was joined in the funding round by existing investors ...

An Indian company called LimeChat has set out to offer AI technology that can replace huge swathes of Indian call centre agents. India emerged as the worldwide leader in call centre outsourcing from ...

These days, contact centres can operate from anywhere – even the cloud. When Whangārei District Council needed an urgent update to its telephony system across two contact centres, it called on ...

LONDON--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced the Manchester City Council selected 8x8 Contact Centre to keep vital ...

CloudZA’s AI helps agents stay on track. If you’ve ever sat on a call with a contact centre agent and thought: “There has to be a better way,” CloudZA agrees, and the company has built it. The South ...

LONDON--(BUSINESS WIRE)--Vonage (Nasdaq: VG), a global business cloud communications leader, today announced the seamless integration of Vonage Contact Center (VCC) and Vonage Business Communications ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

I was only trying to order my contact lenses. A mundane task, undertaken nose-in-phone while walking somewhere, probably late, likely crossing a road, which is my preferred, death-adjacent method for ...

LONDON--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced the Manchester City Council selected 8x8 Contact Centre to keep vital ...