The contact center-as-a-solution (CCaaS) market is thriving while simultaneously undergoing an identity crisis. CCaaS solutions are being purchased at a rapid rate as companies migrate from their ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jamie Timm Customers’ ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

The contact center-as-a-service (CCaaS) segment continues to thrive, executing strongly and adapting despite the contact center market’s changing dynamics, the rapid adoption of artificial ...

Overall, the CCaaS market offers numerous benefits, but businesses must address these challenges for optimal success. Cloud-based call center software, or CCaaS, offers businesses a convenient and ...

The CCaaS market is gaining momentum as enterprises across BFSI, retail, telecom, and utilities seek scalable, cloud-native solutions for omnichannel customer engagement. AI integration is central to ...

Contact Center as a Service (CCaaS) providers offer cloud-based platforms that enable businesses to run their entire customer service operations without on-premise infrastructure. Instead of investing ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was ...

Voiso, a global leader in AI-powered contact center solutions, has reaffirmed its commitment to partnership-driven growth through a renewed focus on collaboration, empowerment, and mutual success. The ...