Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. Leaders need to ensure that processes are in place to aid ...

Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. In times of uncertainty and change, building a culture of ...

Have you ever walked away from a disagreement feeling frustrated, unheard, or misunderstood? You’re not alone. Emotional intelligence (EI) has long been celebrated as a cornerstone of effective ...

Relationships become stronger, more enduring, and closer through conflict resolution. Conflict cannot be resolved if anyone feels criticized, blamed, devalued, shamed, or humiliated. Plan on frequent ...