Organizations in both the public and private sectors are increasingly embracing cloud as a way to accelerate their digital transformation. In this white paper, we will address questions around the ...

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...

The next stumbling block is legacy processes that assume humans are doing all the work. Banking processes were historically ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Custodian bank BNY has migrated half of its employees to a new “platform” operating model, and expects the transition to be complete by this time next year, officials said during the bank’s Q2 ...