Understanding cultural differences isn’t just a skill for global businesses. If your company is culturally competent, you can avoid making decisions that may hurt and alienate both your customers and ...

Culture refers to the ideas, customs, and behaviors of a group of people or a society (1). It influences just about everything you do — the way you speak, the foods you eat, what you consider to be ...

The intersection of patient satisfaction and quality of care is central to healthcare today, and a provider’s level of cultural competence can significantly impact his/her performance in both areas.