Beware of the fine print! I usually say that to consumers who are about to become ensnared by a "gotcha" clause â€" of which there is more than plenty these days. Here's one from my colleague David ...

This article originally appeared in the February 2024 issue of Security Business magazine. Don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter if you share it ...

Before beginning work for a client, it is important for both parties to understand the terms and conditions of the project. You need a customer service agreement so everyone has the same perceptions ...

TermScout certifications affirm Hyland's commitment to trust and transparency, streamlining negotiations and empowering customers with a competitive edge in today's fast-paced digital landscape ...

A recent court ruling could prompt companies that do business online to think twice about how they notify customers of changes to their contracts. A federal appeals court ruled recently that companies ...

Under the contract, the first vessel scheduled for repairs in Seatrium’s Admiralty Yard in Singapore is in July. Seatrium Limited has secured a Favoured Customer Contract agreement from Teekay ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...