The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too ...

Driving customer value isn’t just about external focus. It also requires empowering our employees. When every employee is ...

Customer experience is a way to set your organization apart. And it all starts with your culture. Expectations for customer experience are higher than ever. From Amazon anticipating when you’ll run ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With a solid solution, manufacturers stand to gain much greater long-term value from ...

There are millions of digital products around us, but most of them do not have their own face, and have no story, all of which makes them boring and confusing. How can we change this situation?

Customer service has traditionally been viewed as a cost center for businesses. It's often seen as a necessary expense that only adds a little value to the bottom line. But customer experience is ...

Swiggy's CEO of Food Marketplace Rohit Kapoor observed that food delivery has evolved over the years to cater to consumer ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

SHANGHAI: 20 Oct. 2022 — A new study conducted by J.D. Power in China evaluates the ownership experience of new energy vehicle (NEV) owners in the first 2 to 12 months after purchase of their vehicle.

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too ...

India's food delivery sector is set for significant growth in 2026. Customer experience, speed, and value will be key drivers ...