Owners of plumbing and mechanical service companies often pour significant effort into winning new business. Yet customer retention—getting those same customers to choose you again and again—is ...

In a competitive economy, retaining customers requires creative, personalized strategies. Here’s how small businesses can ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...

Due to the influx of channels and information available — from online to mobile and social — consumers are focusing more on price and experience, rather than brand loyalty. As a result, today’s ...

By Ehren Maedge Over the last year, mobile finance apps reached 4.3 billion downloads. With the world in varying stages of lockdown, consumers sought contact-free alternatives to the traditional way ...

CXA enhances personalization. Customer experience automation uses real-time data and AI to deliver personalized, relevant experiences across multiple touchpoints. Scalable customer journeys. CXA ...

Rent the Runway, Inc. reported strong financial results for the quarter ending April 30, 2025, marking its highest active subscriber count in company history with over 147,000 subscribers, ...