Achieving a high level of customer satisfaction is a goal shared by all small businesses. Satisfied customers often become loyal, repeat customers, which are extremely valuable assets for a business.

Achieving and maintaining superior customer satisfaction is a continuous process that lasts throughout the lifespan of the organization. Products and services revolve around customer demand, evolving ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

How regional cable company, Suddenlink, turbo-charged its customer experience becoming a shining star in a not so beloved industry. Having seen Gibbs Jones discuss Suddenlink’s customer satisfaction ...

It is 6 to 7 times more costly to attract a new customer than it is to retain an existing customer (White House Office of Consumer Affairs) 55% of consumers who intend to make a purchase back out ...

I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The sharp recovery in the quality of U.S. economic output over the past two years as measured by the American Customer Satisfaction Index (ACSI ®) is now stagnating.

ANN ARBOR, Mich.--(BUSINESS WIRE)--Fueled by strong consumer demand, U.S. gross domestic product (GDP) grows 4.9% in the third quarter of 2023 — well above most predictions and driven by a 4% increase ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...