Companies Still Failing to Meet Customer Service Needs across Channels, New Survey from inContact Reveals 8 in 10 consumers are willing to switch companies due to poor customer service Companies must ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM) by unifying multiple communication channels, announced ...

To remain competitive, companies should cater to both the employee experience and the customer experience. When Julien Rio thinks about the best customer experience he’s ever had, he recalls shopping ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Like just about every other aspect of business, the COVID-19 pandemic drove customer service to digital channels as well. But now, as businesses reopen and workers return to offices, experts expect ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

Consumers are abandoning traditional customer service channels and are looking for new and more convenient ways to interact with companies. Here email and telephone are in decline, and the use of ...