Medicare Advantage plans offered by hospitals or health systems tend to provider better customer service than other health plans, new research suggests. The study, published in Health Affairs, ...

For decades, parents have taught their children “The Golden Rule:” Treat others the way you want to be treated. However, as adults with various life stressors and responsibilities, we often forget to ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...