Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Have you ever gone to a fast food restaurant and special ordered a sandwich so that it does not include certain toppings? For example, perhaps you don’t like mustard or onions so you ask for your ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...