This introductory course is designed to introduce the concepts, tools, and techniques used in managing and measuring quality and productivity in a business environment. Throughout the course, students ...

Rather than a specific management tool or process, Total Quality Management (TQM) is an approach that small business owners or managers hold in running their company. They focus on quality and price ...

Quality control takes time and money, but it can save your business significant hassles in the long run. Low-quality products can gain you bad publicity and legal sanctions, including lawsuits and ...