A new study suggests that car dealership service centers are losing business to general repair shops as repair costs and the frequency of repair visits are on the rise. The study was recently ...

CDK research shows mobile service delivers higher satisfaction & strong consumer demand, creating a fixed ops growth opportunity for dealerships ...

Dealership service visits are in decline, dropping 12 percent since 2018, per a recent study. That’s the latest from Cox Automotive, which found that despite a rise in the average vehicle age and a ...

Customer satisfaction with the dealership service experience has been declining for years, according to surveys, while customer happiness with independent repair shops has remained level. The main ...

TROY, Mich., March 13, 2025--(BUSINESS WIRE)--Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication ...

Cox Automotive’s latest research has good news and bad news for dealership service departments. The good news: Cars are getting older and are getting serviced more often, and the average dealership ...

Is your dealer pushing a $400 fuel service on a truck that’s barely broken in? At 33k miles, is it preventative care or a "stealership" scam? We dive into why your 2022 Ram 1500 might not need the ...

Frank Eckert of Eckert Solutions Group shares strategies to improve dealership service drive experience, boost loyalty, and ...

TROY, Mich.--(BUSINESS WIRE)--The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain ...

After being billed $100 for a transfer case service that was never performed, a Toyota Tundra owner caught his dealership in ...

Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership's five service advisers. But if it's a busy day, you can check in ...