Discover how digital experience platforms are redefining customer engagement in 2026 through personalization, omnichannel ...

AppCard has acquired ShoptoCook, a Buffalo, New York-based digital marketing company known for its grocery websites.

Where do your customers spend their precious free time – and, more importantly, their money? The answer is increasingly on digital channels, especially websites and apps on mobile devices. In the race ...

The growth in remote-first digital communication shows no sign of slowing in 2022. The ongoing pandemic has accelerated the reliance on connected infrastructure and digital services for the daily ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

Genesys today announced its intent to acquire the Bold360 digital engagement suite from LogMeIn, to become part of the recently formed Digital business unit headed by Barry O’Sullivan, EVP and GM.

As we head toward Monday's announcement of the CRM Watchlist 2015 winners and we travel more deeply into an era defined by customer engagement, it becomes important to find the practitioners who are ...

As banks are busy digitalizing every corner of their firms to prepare for the "Fourth Industrial Revolution", many seem to be missing a key complement to their digital adoption strategy which is ...

Some successful restaurant brands incorporate digital engagement strategies personalized for each guest to help marketers build the individual connections customers remember and reward. Today, ...

The seven elements of digital literacies model from Jisc represents a useful visual/model for those of us who teach, speak, and write about all things digital. When you think broadly about each of the ...

The past year saw Covid-19 hit and turn the world on its head - it instantly changed the way we connected with our friends, family, businesses and customers, and brought about a remarkable ...