Gartner researchers report that "47% of digital workers struggle to find the information needed" for day-to-day business operations, highlighting a critical gap in knowledge accessibility. Current ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

SUNNYVALE, Calif., Dec. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN), the leading AI knowledge platform for customer experience, today announced that Achmea, one of Europe's largest ...

Rebecca Torchia is a web editor for EdTech: Focus on K–12. Previously, she has produced podcasts and written for several publications in Maryland, Washington, D.C., and her hometown of Pittsburgh.

As the world of logistics navigates ongoing disruptions and evolving customer demands, the term “digital transformation” is often mentioned—but rarely fully understood. Far from being a fleeting trend ...

The rapid digital transformation has encouraged farmers in Lao Cai to adopt information technology, social media, and ...

Aviation Week Network hosted a conversation with Joanna Szymczyk at CAE, Inc., a leading technology company that digitalizes the physical world, deploying software-based simulation training and ...