Abbeville, La. - When emergency strikes, 911 dispatchers are the first heroes on the other line. But what does it take to become a hero with a headset? “Being a 911 dispatcher, we are a lifeline for ...

JONESBORO, Ark. (KAIT) - There are several ways to say ‘thank you’ to the heartfelt people who answer all our 911 calls. The city of Jonesboro is asking community members to join the “Adopt a ...

CBS News Chicago often tells stories honoring our police officers and firefighters for saving lives, but rarely do we tell the stories of people who answer the call — the very first call. Debra White ...

SHREVEPORT, La. (KSLA) - National Public Safety Telecommunications Week is a time to honor the “heroes behind the headset.” Public safety telecommunicators are the first people you speak to in an ...

Emergencies can strike at any moment, without warning. When they do, Pennington County's 911 Dispatch Center stands ready to respond. Behind the scenes, dedicated dispatchers like Shontel Mousseau act ...