In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

A hot potato: The United Kingdom's independent authority for privacy doesn't want companies or organizations to use emotion analysis systems based on biometric traits. It's an untested and nascent ...

Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...

Companies continue to look for every possible edge to connect with, market to, and close sales with prospects and repeat customers. And technologies continue to evolve to help improve marketing ...

Alexander Konovalov is the founder and CEO at vidby, a Swiss startup offering AI-powered video translation and dubbing across 70 languages. In one of my previous columns for Forbes, I focused on the ...