Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Kroger expands its Google Cloud partnership to deploy Gemini Enterprise for CX nationwide, adding AI-powered shopping and ...

Customer experience has become a pivotal differentiator in today's fast-moving, competitive business arena. Smart companies realize that great, personalized interactions are the ultimate luxury and a ...

In addition to deploying Gemini Enterprise for CX, Kroger will also use Customer Experience Agent Studio to analyze ...

These tips will help maximize your generative AI investment, ensuring AI delivers on its promise of better insights and interactions. The promise of generative AI is vast, offering potential ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...

Kroger offloads non-core e-commerce asset Vitacost, scales GenAI to focus on personal shopping assistant for better customer ...

Retail and brand leaders are learning how to transform their businesses with AI technology, as reported in the prior WWD article series on generative AI. From customer engagement and experience to ...

Continuing its strategy of embellishing its enterprise applications incrementally with generative artificial intelligence capabilities, Oracle Corp. today announced new features in its Fusion Cloud ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

This article examines how these AI-powered advancements are impacting DXP functionalities, examining real-world applications and the effect on customer journeys and digital touchpoints. What Is a ...

Customer experiences and information discovery have evolved since the creation of the first search engine and simple keyword search. As modern computing gets faster, user expectations continue to ...