The Zappix Intelligent Engagement platform helps organizations boost engagement, increase first-contact resolution, reduce handling times, and streamline operations with its Visual IVR, Intelligent ...

Genesys Telecommunications Laboratories, an Alcatel company, all hot and bothered as they prepare to hit the boiling streets of NYC and the SpeechTEK show, says they're offering “to replace legacy ...

NEW YORK--(BUSINESS WIRE)--Genesys, a leading provider of customer engagement and contact center solutions, today at SpeechTEK announced that its interactive voice response (IVR) and customer ...

OLD GREENWICH, Conn., May 20, 2020 /PRNewswire-PRWeb/ -- Speakeasy AI today announced a deeper investment in Genesys as a partner solution, given recent successes with their integration. Speakeasy ...

Genesys customers will have access to SpeechStorm applications in short order. This week contact center company Genesys announced it has acquired a provider of self-service applications for mobile, ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced the acquisition of SpeechStorm, a ...

Health Diagnostic Laboratory (HDL) has selected Genesys Outbound Interactive Voice Response (IVR) technology for a Software as a Service scheduling system regarding healthcare appointments. The ...

NEW YORK, Aug. 2 /PRNewswire/ -- Genesys Telecommunications Laboratories, Inc., an Alcatel company , will showcase its industry standard self-service platform at SpeechTEK in New York August 7-10.

Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

Stay up to date with Speech-based IVR System market research offered by HTF MI. Check how key trends and emerging drivers are shaping this industry growth. HTF Market Intelligence consulting is ...

(MENAFN- EIN Presswire) Zappix will showcase its AI-powered Visual IVR & Intelligent Engagement Platform at Genesys Xperience 2025, Booth B31 in Nashville. BURLINGTON, MA, UNITED STATES, September 3, ...