The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

Help desk software streamlines the management of support tickets from multiple sources by consolidating them in a single, organized interface. These platforms enable you to build self-service ...

TeamDynamix, a customer service system widely used in higher education, has replaced [U]Tech's current service desk system at help.case.edu. The new system has already launched and is available to the ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Those looking for a built-in knowledge base in Jira Service ...

For many companies who have transitioned (or who are transitioning) to the cloud, change is inevitable as the process evolves. In terms of personnel, many of the current roles in the organization ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Those looking for a built-in knowledge base in Jira Service ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.