A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today. Finnish telecommunications company Elisa recently replaced ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Intelligent Virtual Agent (IVA) has ...

UiPath's Brad Beumer explores how robots can support your customers, boosting the employee experience and improving the customer experience. Customer service remains one of the top ways customers ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

Virtual agents reduce the workload on human agents, allowing them to focus on complex or sensitive inquiries while ensuring consistent, accurate support. AI contact centers also enable real-time ...

PayNearMe has introduced its AI-powered Intelligent Virtual Agent (IVA) as part of its strategy to advance and modernize customer engagement for non-commerce businesses. Fully integrated into the ...

Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...

MATTOON, Ill., Feb. 20, 2019 (GLOBE NEWSWIRE) -- Consolidated Communications (NASDAQ: CNSL), a leading broadband and business communications provider, today announced it has added a virtual ...

As consumers become accustomed to getting help from their personal virtual assistants, they now increasingly prefer to have self-service options when contacting a business for service. In this ...

Five9 Intelligent Virtual Agent (IVA) leverages the latest AI-based technology to deliver intuitive answers to common questions and solve customer problems. The Five9 IVA can deliver a remarkably fast ...