The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

Today, it seems like it’s all about process. Two years ago, in the U.S., it was difficult to find someone who could spell ITIL, let alone know what it was all about. ITIL caught on in Europe much ...

Managing the risks and monetizing internal IT effectively requires a fundamental shift in mindset from IT as a corporate function toward IT as a service provider.

Technical documentation refers to the written materials that provide information about the technical aspects of a product, process, or system. In the context of information technology (IT), technical ...

Jeff Werner is a software engineer and has been writing this column since 2007. Question: The list of processes in my Task Manager shows “Microsoft Edge (48)” and “Google Chrome (42)” immediately ...

DENVER, April 29, 2025 /PRNewswire/ -- Appian (Nasdaq: APPN) is giving customers the power to have AI work directly in their business processes. As the Process Company, Appian believes better ...

BMC Software Inc. this month announced strong results for its second fiscal quarter, including a 36% jump in profits to $58.2 million and a 7% increase in revenue to $387 million. In an interview with ...

IT service was built to bring structure to chaos. But for many organizations today, it’s become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel ...

IBM’s Tivoli division on Monday launched an initiative that will help corporate IT shops translate processes into more manageable pieces or services, and then automate the integration of them. IBM ...

Nanonets, a startup using AI to automate back-office processes, has raised $29 million in a new funding round led by Accel as it seeks to improve the accuracy of automation processes that involve ...