Picking up from last month’s discussion of the four principle elements of the Lean Management System, this month’s column will focus on the second element — visual controls. The four elements that ...

In the first four parts of this lean energy management (LEM) series we have laid out the logic for adoption of lean management techniques common to other manufacturing industries like automotive and ...

Occasionally when I’m with a large group I ask two questions. The first, “Who had a performance review last year?” will result in most hands going up. I follow up by asking, “Who had a really positive ...

One critical question that I have contended with for some time as a public service institutional reformer is, why has it been so very difficult to institute performance-oriented values and systems to ...