As customer expectations continue to shift and escalate, businesses are turning to AI-driven technologies—particularly advanced sentiment analysis solutions—for the detailed insights they need to ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

Opinions expressed by Entrepreneur contributors are their own. Having in place a customer feedback program can be of immense benefit for any brand. However, you must gear up for the challenges of ...

Customer sentiment is the emotional tone or attitude expressed by customers toward a brand, product or service. Understanding this can give companies a significant advantage in shaping business ...

Unique approach to AI is designed to better serve customers and businesses without long, costly implementation SAN FRANCISCO--(BUSINESS WIRE)-- Zendesk, Inc. (NYSE: ZEN) today announced Intelligent ...

In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

Sentiment analysis produces estimates of the attitude or tone present in a natural language excerpt. Often these estimates will fall along a single dimension, a continuum from purely negative to ...

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The past 12 months have seen the global digital paradigm evolve tremendously, especially regarding how humans interact with machines. In fact, the space has undergone such a radical transformation ...