Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

Understanding how to improve service delivery in municipalities is essential for promoting community development, public trust ...

That effort has new accountability levers and top-down support that can be helpful in driving change, CX leaders from the Office of Management and Budget said Friday.

Organizing government services around life events has become increasingly popular worldwide. Late last year, President Joe Biden signed an executive order to bring life-event service delivery to ...

City Manager Kagiso Lerutla has called on senior officials to prioritise on-the-ground service delivery and accountability during a Fixing the Frontline management meeting.

Participants in a panel of World Bank experts discussing service delivery, from left to right, Arturo Herrera Gutierrez, Governance Global Director; Agnes Couffinhal, Health and Financing Program Lead ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...