You’ve typed it, deleted it and typed it again. You need to let your colleague know there’s a problem with a project at work.

Research findings are available online in the journal Collabra. The original story “ A smiley face can hurt your credibility at work, study finds ” is published in The Brighter Side of News. Like ...

Adding a smiley face to a good news message at work can boost perceptions of competence and appropriateness. Matching emoji meaning to message content is most important for perceptions of competence ...

Part of the problem is the assumption that knowing what good communication looks like is the same as doing it. It’s not. We might recognize poor communication in others, like an unclear email, a ...

A new study reveals how emojis in workplace messages affect professionalism, trust, and how competent you appear to others.