The following are five tips on performance improvement basics for ambulatory care organizations as presented by Dana Dunn, RN, BSN, and Pam Roark, RN, MSN, MA, surveyors from The Joint Commission, as ...

Here’s an open secret of leadership — most leaders hate having performance improvement conversations with their employees. It’s never fun telling someone that their job performance isn’t up to par, ...

Over the past 30 years, the number of people experiencing heart attacks has decreased by at least 50%, and the likelihood of death from a heart attack has declined by roughly 80%. Research and ...

Throwing programs at problems is never an effective approach to improving safety. However, knee-jerk reactions to undesirable events or performance are evident in many well-intentioned organizations.