BOSTON, Aug. 19, 2020 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq: LOGM) today announced the results of a new commissioned study conducted by Forrester Consulting designed to help customer experience (CX) ...
Digital is sparking change in every market segment, and grocery is no exception. Evolving customer demand—coupled with continued increases in competition—is driving the business forward, forcing ...
Ventana Research undertook this research study to evaluate the maturity of contact centers worldwide, assessed by region, industry and size. We determined maturity by communications channels and ...
Analyst Insight: After three years of pandemic-driven disruptions, supply chain executives in aerospace and defense are now developing their 2025 strategies, which must contend with high inflation, ...
Many organizations start with grand ambitions to automate their processes and find their reality falls short of their expectations. According to McKinsey, just 55% of large organizations report ...
DAM platforms improve brand management, but your efforts will go nowhere without formalized processes. Maturity models are popular because they help organizations assess the state of their critical ...
The study identifies opportunities for government organizations responsible for driving license services to achieve higher levels of service and digital maturity DUBLIN--(BUSINESS WIRE)--In its new ...
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