Workforce management evolves with changing labor demands. "Labor dynamics in retail have changed dramatically in the last 12 months with a tightening of the job market and stabilizing sales, ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Forty-seven per cent of shoppers in APAC leave stores empty-handed due to out-of-stock items or difficulties locating ...

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. But one survey found ...

As the holidays approach, retailers are gearing up for one of their busiest seasons. In an industry known for long and irregular hours, demanding customer interactions and physical strain, this time ...

When you think of any major retailer, you probably immediately imagine a personality, a distinct vibe, or something about the company that sets it apart in the marketplace. This branding isn’t just ...

“These high turnover rates are extremely problematic for the industry given the essential role of client advisors as competitive assets in the customer journey,” the CXG report states. Everyone in ...