The concierge concept is part of a multi-million pound strategy to improve in-store customer experience. Waitrose is unable to confirm who has designed the retail concept but says the front of store ...

John Lewis is opening more concierge desks in a bid to up its experiential and service-led credentials. The department store chain opened its first-ever concierge, or “experience”, desk at the end of ...

With the advent of the social media, brands have started to communicate with users differently; it is more personal, conversational and of course, it is happening in real time. Advisory Alert: It has ...