Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with customer ...

Robyn Capella is the vice president of Client Experience at Compass Remediation Chemicals, where her focus is to elevate service across all customer touchpoints. As a fairly new and small company in ...

CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.

Apple recently opened its first retail stores in India, a country that’s become increasingly crucial for the brand’s sales and supply chain. The article pointed out that, until now, customers who ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are they?