A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional ...

What has the ticket support call line looked like for IT leaders over the past year and how have IT leaders tackled these requests? COVID-19 has kept IT leaders busy. We’re not shocked, either. About ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and, ...

IT teams are under growing pressure to support more users, systems, and applications (without added headcount), leading to overwhelming ticket volume and constant interruptions. This executive ...

Microsoft on Wednesday announced new trouble-ticketing support additions to the Office 365 Admin Center portal for IT pros, including one improvement specifically aimed at Microsoft Premier users. The ...