Betty Li Hou, '22, is a Santa Clara University Graduate in Computer Science and Engineering and was a 2021-2022 Hackworth Fellow at the Markkula Center for Applied Ethics at Santa Clara University.
In the rapidly evolving world of technology, digital transformation initiatives are increasingly complex, which necessitates a strategic approach that is both agile and anticipatory. In this article, ...
Team of customer experience (CX) experts works in lockstep with businesses to define key performance indicators and to better understand the processes and pain points around their CX strategies ...
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