Did you recently apply for a job and are waiting to hear back? Here are some productive ways to spend your time and increase your chances.

When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

CHICAGO (CBS)-- The Illinois Department of Employment Security is finally admitting that callback times are getting worse, not better. Many claimants are waiting a month on average for help. CBS 2's ...

CHICAGO (CBS) -- Two weeks ago a spokesperson for the Illinois Department of Employment Security said they added 100 call takers to their virtual call center, but people continue to reach out to CBS 2 ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...