Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services and Google Cloud launched Monday a new jointly developed service that enables their customers to instantly establish high-speed connectivity between the two cloud platforms. Such a ...