In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...

A day after introducing new developer tools for its popular voice assistant, Google LLC has launched a cloud service that will enable companies to build their own conversational apps. Released into ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Google’s business platform services just became a lot more conversational ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

April 10, 2019 — RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the integration of RingCentral Engage ...

A guide to artificial intelligence, from machine learning and general AI to neural networks. Read now Google Cloud on Thursday announced the general availability of Contact Center AI. The contact ...

Google considers its AI expertise as a key selling point for Google Cloud. "We are steadily transferring advancements from Google AI research into cloud solutions that help you create better ...