Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

The future of customer service will be measured in the number of calls eliminated by predictive and prescriptive diagnostics. Gone are the days when your calls are routed to unqualified personnel ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

The relationship between some airlines and their passengers has been seriously damaged this year. While the United dragging incident is an extreme example of customer service gone terribly wrong, it’s ...

Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff they expect complex problem solving, options or answers - not apologies. My research ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. A potentially fatal ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Solving problems isn't just good for math tests and jigsaw puzzles. The skill could land you your dream job. In fact, a 2019 survey of more than 3,000 employers found that more than 91% of employers ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...