Atlassian’s IT Service Management platform becomes the latest member in the company’s product portfolio to benefit from its AI offering, Atlassian Intelligence. Atlassian has launched a number of new ...

D-Tools has expanded the capabilities of its D-Tools Cloud software to include service management capabilities. Per the company, this upgrade makes it the first end-to-end SaaS platform for systems ...

Expansion of Now Assist into industry solutions for telecom, media, and technology, financial services, the public sector, and more allows organizations to recognize the value of GenAI, fast Now ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

The Acquisition Broadens the Reach of 4me® and Expands Its Capabilities by Integrating Real-Time Technology Service Status Updates for IT Teams, Service Providers and Customers SANTA BARBARA, CA / ...

OverIT, a leading provider of Field Service Management (FSM) software solutions, has added mobile redlining GIS capability to its industry leading platform to enable field technicians to work more ...

BMC, a global leader in software solutions for the Autonomous Digital Enterprise, is adding generative AI, low-code/no-code development, and contextual tooling to the BMC Helix Service Management ...

Desk365 announces a Premium plan with upgraded AI, enterprise security, & asset management capabilities to help ...

The functionality developed for version 8.1.4 is part of ClickSoftware's commitment to delivering a platform rather than just a point solution; it extends beyond scheduling, workforce management, and ...