Gilbert Gee and Annie Ro depict systemic racism as the hidden base of an iceberg 10 (see illustration in online appendix exhibit 1). 11 The iceberg’s visible part represents the overt racism that ...

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Case Study: How a Mom-and-Pop Operation Turned Itself Into a Cult Brand by Kimberly Smith Customer Relationships Coconut Bliss's grassroots, customer-focused efforts have enabled the company to ...