BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced new offerings that capture growing customer engagement demand ...

“Without decisive action” to add storage, “millions of homes and businesses could face costly and dangerous reliability risks,” said the trade group sponsoring the study. “Hundreds of storage projects ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Do you feel like poor queue management is costing you customers? Crowded lines and wasted time frustrate both staff and visitors, driving business to competitors who value efficiency. Queue management ...

Vice President Jagdeep Dhankhar is set to unveil the state-of-the-art 'Sri Saanidhya' queue system complex at Sri Kshetra Dharmasthala. Designed to enhance devotee convenience with modern amenities ...

Customers have high expectations for the businesses they interact with. That includes connecting with call center representatives as quickly as possible.. After all, calling is still the number one ...

When it comes to music streaming services, Spotify is definitely one of the best. Home to a bountiful library of songs, albums, and playlists, both the mobile and desktop versions of the Spotify app ...

Qtrac’s advanced queue management platform critical part of DPM’s holistic, end-to-end CX offerings. Qtrac has partnered with Diversified Purchasing Management to expand the company’s global footprint ...

The technology has been implemented at 112 locations, including 37 stores, 42 retailers and 35 kiosks. Liberty Puerto Rico is improving the customer experience by rolling out the Qtrac queue ...