In recent years, the integration of autonomous bots into back-office operations has transitioned from a futuristic concept to ...

The contact center landscape has undergone a seismic shift in recent years, driven largely by advancements in autonomous ...

Computer-Using or Computer Use Agents (CUAs) are agentic AI capabilities that enable an AI model to perceive a screen ...

Our modern economy is now dominated by massive megacompanies like Amazon and Walmart, with operations spanning many different sectors and employment types. With the US labor movement at historically ...

(The Center Square) – Sponsors of a proposed constitutional amendment that would ban the construction of any new large data centers in Ohio have cleared another hurdle in getting the question to ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

LIMERICK — After hearing from nearly 20 speakers opposed to the construction of data centers in town, the Limerick Board of Supervisors voted 3-0 Tuesday night to direct the township solicitor to draw ...

Health tech startup Tennr is focused on using artificial intelligence to fix the front office patient referral system by automating workflows and documentation intake. The company is now taking aim at ...

Elon Musk's plan to launch millions of AI satellites could be disastrous for the planet. (Lily Padula for Engadget) At the start of the month, Elon Musk announced that two of his companies — SpaceX ...

Brian Unger is a multi-skilled journalist at CBS News Atlanta, where he reports on a broad range of news, people and events across the Atlanta Metro. Since 1989, The Carter Center has observed ...

The control room at the Electric Reliability Council of Texas on May 15, 2018. The Electric Reliability Council of Texas, or ERCOT, is changing the way it evaluates its transmission capacity to ...